Shipping and Returns

Shipping

Free NZ shipping on orders over $300.

Standard NZ shipping: $15 NZD.

Most in-stock items ship within 1-2 business days. Made-to-order items ship within 2-4 weeks.

Tracking

Tracking number emailed once dispatched.

Returns

Contact us within 14 days of delivery for damaged or faulty items. Custom/made-to-order items non-refundable unless defective.

How to Return

1. Email hello@entrancehandles.co.nz with your order number and photos
2. We confirm and provide return address
3. We cover return shipping for faulty items
4. Replacement or refund within 3-5 business days

Warranty

10-year warranty against manufacturing defects. 316 marine-grade stainless steel built for NZ coastal conditions.

Questions?

Email: hello@entrancehandles.co.nz