Shipping policy
All prices are in New Zealand dollars and include GST.
Shipping within New Zealand is free
Free shipping New Zealand wide, on every order, with no minimum spend. Rural addresses included. There is no shipping charge at checkout on a New Zealand delivery address. We dispatch from Auckland. We do not offer click and collect, so every order is delivered.
How long it takes
Two things add up to your delivery date: how long the item takes to be ready, and then transit.
| Product | Ready to ship |
|---|---|
| Stainless steel handles held in stock | 1 to 2 business days |
| Smart locks, smart cylinders and electric handles | 5 to 7 business days |
| Made-to-order stainless handles | 1 to 2 weeks |
| Solid brass and bronze handles, made to order | 3 to 4 weeks |
| Custom sizes, custom and powdercoated finishes | quoted with your order |
Once dispatched, standard delivery within New Zealand takes 3 to 5 business days. Rural addresses can take a little longer.
Lead times and transit times are estimates, not guarantees. If a lead time changes materially we will contact you.
If a delivery date matters to you, email sales@entrancehandles.co.nz before you order and we will tell you where that item actually is.
Tracking
We email you a tracking number as soon as your order is dispatched. If you think you should have tracking and you do not, email sales@entrancehandles.co.nz with your order number.
Delivery addresses
- Please give us an address where someone can take delivery. Entrance hardware is heavy and awkward and is not a doorstep parcel.
- We cannot deliver to PO Boxes.
- If the address you gave is wrong or incomplete and the order comes back to us, we will contact you to arrange re-delivery, and we may charge our actual re-delivery cost.
International orders
We do not accept international orders through our checkout. Our checkout is set up for New Zealand delivery addresses only.
We are happy to supply overseas, we just do it by quote rather than by cart, because freight on solid architectural hardware varies far too much by weight and destination for a flat rate to be honest.
If you are outside New Zealand:
- Email sales@entrancehandles.co.nz with the items you want, the quantities, and your full delivery address.
- We will quote you the goods plus actual freight to your address.
- If you are happy, we send you an invoice you can pay online, and we ship once it is paid.
Please note for international orders:
- Freight is quoted per order. There is no flat rate.
- You are the importer. Any import duty, sales tax, GST, customs brokerage or clearance charge levied by the destination country is your responsibility and is not included in our quote. We cannot tell you what those will be, because they depend on your country's rules.
- New Zealand GST is generally not charged on goods exported from New Zealand, so your quote will be priced accordingly.
- Delivery timeframes for international orders are quoted case by case.
- Consumer law in your country may apply to your purchase in addition to, or instead of, New Zealand law.
If your order arrives damaged
Do not install it. Email sales@entrancehandles.co.nz within 30 days of delivery with your order number and photos of both the item and the packaging, and we will sort out a replacement or a refund. We cover return shipping on damaged, faulty and incorrectly supplied items. The full detail is in our Refund Policy.
Missing or delayed orders
If your tracking has not moved for several days, or the courier has marked something delivered that you have not received, email us with your order number. We will chase the courier. Do not wait, because couriers have their own deadlines for lodging a claim.
Returns
You have 30 days from delivery to contact us about a return. A change of mind is accepted on unused stock items in their original packaging, and the return postage is paid by you. Made-to-order items cannot be returned for a change of mind, only if they are faulty. Faulty, damaged and incorrectly supplied items are on us, including the return shipping. Full terms are in our Refund Policy.
Questions
Email sales@entrancehandles.co.nz and we will reply within one business day.
Last updated: 24 September 2026